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Frequently Asked Questions

Missing purchase

I already purchased the music, but it says I need to purchase again?

  • Make sure you are signed in with the same account you used to purchase the music.
  • Click on the “Restore Purchases” button in the app.
  • Purchase the music again and you will get a notification saying you already purchased the music (You will not be charged again).

Exporting a PowerPoint (Presentation)

  • To export a PowerPoint (pptx) create a presentation on the profile screen and click on the “Share” button in the top right corner.
  • Select “Export (pptx)” from the dropdown menu.

The PPTX file in PowerPoint says it is corrupted or needs repair

  • This is a known issue with the PowerPoint export. You can try to repair the file by clicking on the “Repair” button in the dialog that appears when you open the file.
  • If that does not work, you can try to export the presentation again.
  • This should still open and function correctly in Microsoft PowerPoint.

Exporting a SpreadSheet

  • To export a SpreadSheet (xlsx) create a presentation/playlist on the profile screen and click on the “Share” button in the top right corner.
  • Select “Export (xlsx)” from the dropdown menu.

Exporting a PDF (Playlist)

  • To export a PDF (pdf) create a playlist on the profile screen and click on the “Share” button in the top right corner.
  • Select “Export (pdf)” from the dropdown menu.

Not seeing export PowerPoint / PDF in beta features

  • In order to enable and view these options you will need to purchase the Revised, Supplement, and eChoice licenses.
  • You need to have the pro plan to export the PowerPoint files.
  • You need to own the individual hymns to export the PDF files.

Issues exporting PPTX or PDF

I am having issues downloading or exporting PPTX / PDF files on the web app. How do I fix this?

  • Try clearing your browser's website data and cache for the website.
  • Ensure you are using the latest version of Google Chrome, as some advanced export features require modern web standard APIs.

How to report a bug